OUR POLICY inc. T&C
We founded Charcuterie.Hereford with one goal in mind: creating the best possible shopping experience for our customers. We work hard to provide exceptional customer service and pride ourselves on never straying from our founding principles. Check out our store policies, which are detailed below. Contact us if you have further questions and we’ll be happy to help.
Presently we deliver to all of England and Wales and most of Scotland. At present we are unable to deliver to Northern Ireland and non mainland UK.
We use DPD or ROYAL MAIL Next Day delivery service.
If you order for £45 or more, then you get FREE Next Day delivery service and £4.99 shipping fee if less than £45
Most of our orders will come Next Working Day if order was made Monday to Thursday before 11AM.
Sometimes it can take up to 2-3 working days.
HOW IT'S PACKED
Our meat is whole cut or cut to specific sizes and vacuum packed.
We use Sorbafreeze: Chilled Packaging Experts bags which has great insulating properties. In the bag with our product we add pre-hydrated gel ice packs that adds another thermal layer of protections from exterior elements but also helps to further protect your goods while in transit.
Chilled Packaging Experts bags and pre-hydrated gel ice packs ensure your quality produce arrives intact, fresh and well presented in vacuum packaging
If you are not entirely satisfied with your items, please contact us directly.
RETURN - REFUND
Due to the nature of our meat products and other products we sell, meat products that are returned within 15 calendar days from the date of the purchase are eligible for a full refund. For any other items to be eligible for a luff refund, you have to return the item you have purchased to us within 30 calendar days of the purchase. The item must be unopened and in its original condition. If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear or you have more questions feel free to contact our customer support team.
Licence to use website
You may not, without prior permission:
Republish material from this website (including republication on another website); sell, rent or sub-license material from the website;
Show any material from the website in public;
Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
Edit or otherwise modify any material on the website; or redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)].
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.
USER GENERATED CONTENT
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
LIMITATIONS OF LIABILITY
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
We will not be liable for any consequential, indirect or special loss or damage;
We will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
We will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
Our maximum liability in relation to any event or series of related events will be limited to as reasonable amount.
EXLUSION OF THIRD PARTY RIGHTS
LAW AND JURISDICTION